Refund policy

CUSTOM ORDER CANCELLATIONS:

Custom and personalized orders cannot be canceled once production has begun. For orders requiring a design proof, production begins after you approve your final design. To request a cancellation before production starts, email saturdaycarryco@gmail.com with your order number. 

Custom and personalized items cannot be returned or exchanged for change of mind. Damaged, defective, or incorrect items are covered by our Damages and Issues section.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return except on custom orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at saturdaycarryco@gmail.com. Please note that returns will need to be sent to the following address: 312 Melissa Ray Drive, Jacksonville, FL 32225.

For approved returns, Saturday Carry will provide a prepaid return shipping label at no cost to you. No return shipping fee will be deducted from your refund. To request a return, email saturdaycarryco@gmail.com with your order number within 7 days of delivery. Please wait for approval and return instructions before sending your item back. All returns remain subject to the eligibility requirements and custom-item exceptions in this policy.

You can always contact us for any return question at saturdaycarryco@gmail.com.

Damages and issues
If your order arrives damaged, defective, or incorrect, email saturdaycarryco@gmail.com within 7 days of delivery. Include your order number and clear photos so we can review the issue and make it right. This applies to standard and custom orders.

Exceptions / non-returnable items
Custom and personalized items cannot be returned or exchanged for change of mind. Damaged, defective, or incorrect items are covered by our Damages and Issues section.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saturdaycarryco@gmail.com.